Shipping policy
At Sivio, we aim to provide a smooth and reliable shopping experience for all our customers. This Shipping Policy explains how we handle order processing and delivery.
Shipping Options & Delivery Times
United States:
We offer free standard shipping on all orders within the U.S.
Estimated delivery time: 5–8 business days after your order has been processed.
Processing Time:
Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive an email confirmation with tracking details.
Carriers:
We ship through trusted carriers such as USPS, UPS, or FedEx to ensure safe and timely delivery.
International Shipping
At this time, Sivio only ships within the United States. We do not offer international shipping.
Shipping Fees
U.S. Orders: Always free shipping.
No hidden costs or additional handling fees.
Taxes & Duties
We do not charge any sales tax on orders placed through our website. All U.S. customers can enjoy tax-free shopping.
Order Tracking
When your order ships, a tracking number will be emailed to you. You can use this number to monitor your shipment directly on the carrier’s website.
Incorrect Address Disclaimer
Please check your shipping information carefully at checkout. Sivio is not responsible for lost or delayed packages due to incomplete or incorrect addresses.
Delivery Delays
While we strive to deliver on time, occasional delays may occur due to weather, carrier issues, or peak shopping periods. Sivio is not liable for such delays once the order has been dispatched.
Lost or Stolen Packages
If your order is marked as delivered but cannot be found, please contact the carrier directly. Sivio is not responsible for lost or stolen packages after confirmed delivery.
If you have any questions about this Shipping Policy, please contact our customer care team at sales@siviohome.com.